The biggest staffing mistake most companies make
The health plan management team has spent months negotiating the perfect contract with a prestigious provider. Accolades have been given all around and a great media plan is initiated to let the world know what the company’s done. Then, on the first day of the contract, there’s a hitch – there’s always a hitch. Who takes the call from the provider’s office? It’s “Sean" in customer service. Sean has been on-board for three weeks and is now the company’s voice on this extremely
