From time to time we get a blinding insight into a healthcare issue or practice and feel compelled to share it through our blog. Please feel free to provide your own flashes of brilliance to these missives.
The health plan management team has spent months negotiating the perfect contract with a prestigious provider. Accolades have been given all around and a great media plan is initiated to let the world know what the company’s done. Then, on the first day of the contract, there’s a hitch – there’s always a hitch. Who takes the call from the provider’s office? It’s “Sean" in customer service. Sean has been on-board for three weeks and is now the company’s voice on this extremely